Our Commitment to our customers

Our SmartCats StayHome Ltd products will be delivered with our highest standard of quality that we both will be happy with and proud of. Should any issue arise you are not happy with please contact us as soon as you can so we can act on it straight away. We will act in accordance with the NZ Consumer Guarantees Act 1993, and the Fair Trading Act 1986.


We work diligently to protect the security of your personal information, including credit card information. Your credit card details do not get processed or transmitted through or via SmartCats StayHome’s website; all transactions are processed through a secure payment service provider. We use Shopify Payments to provide this service. Shopify Payments hosts and manages the payment page. All transaction sessions are stored and processed in encrypted strings. Your credit card details are not held by SmartCats StayHome and cannot be accessed by our staff. However, they may be held by Shopify Payments.


For returns and credits, SmartCats StayHome will need to be notified immediately on receipt of delivery for the claim to be accepted. Claims outside this time frame may not be accepted due to the specific nature of our products.


Our prices displayed are in GBP, EUR, CAD, USD, NZD and AUD dollars and inclusive of GST and any other sales tax.